We believe that if we help you win, and if we help you succeed, we then will succeed. If we can help you achieve financial success through the lowest rate on the market, the best mortgage program to meet your needs, and generally help you succeed financially, we will also succeed knowing you will give us praise, a continued relationship, and word-of-mouth growth.
You are our #1 priority.
As we grow and become a national brand through the country, we will grow our commitment to do good. Each year, we will do better. We will identify and select non-profits that serve communities, underserved Americans, disabled Americans, veterans, and those who are homeless. We will contribute to noble causes to do better in this world, and provide support for those who need it most.
We continually invest in technology and digital tools. This will not only make your mortgage experience stress-free and easy, but it will also drive down our fixed and variable costs. When we save money, we will pass the savings onto you.
The outcome is your financial success. And we will continue to invest in it, over and over and over again.
We are not a typical mortgage company where your mortgage loan officer is driven by commission only. We have incentives that directly align each team member to our long-term success. Whether it’s a combination of stock equity or long-term success metrics or customer-happiness metrics, we will align ourselves with each team member so they care about your long-term success in unison with the company’s success.
We will work hard and as much as needed to make your mortgage experience stress-free, easy, and efficient. Whether that requires putting in work on weekends or the evening, we will sacrifice to deliver happiness to our you and all of our customers. But we will also work smart through a hustle mentality of being nimble, smart, intelligent, and using tools that make things easier.
Again, you are our #1 priority.
We care not only for this transaction but more so for the long-term success of our customers. We want to be your resource for now and forever. Just like you don’t see a new dentist or a new doctor or a new lawyer every time the need arises, we believe you should have a trusted mortgage team on your side and in your corner. If you know your mortgage team cares about you, and will deliver the best loan with the lowest rate possible, you will trust in that relationship in perpetuity.
So we believe in the big picture and invest in each relationship more so than just the transaction.
We will own it. We will be scrappy. We will work our butts off as if this is day one and we own the company. We will never sacrifice long-term success and happiness for short-term gains. Never.
We are disciplined enough to invest for the long-term and in order to be a national brand, we know that investing in customers, real estate agent partners, and the communities we serve is necessary.
Being part of the Torchlight family means caring passionately and deeply about our work, each other, the company, and the communities we serve. We take pride in what we do day in and day out, and we care about how we make our customers and real estate agent partners feel.
If you ever feel something is wrong, you can communicate directly with our management and CEO.